This Privacy Policy explains how we collect, hold, use and disclose personal information in connection with our fencing, gate, retaining wall, excavation and related services, our website and our business operations.

The types of personal information we may collect depend on how you interact with us and may include:

• your name;
• residential, property or project address;
• email address and telephone number;
• billing and payment information;
• details about your property, project or requested works;
• photographs, plans, measurements and other information supplied for quoting or completing works;
• correspondence between you and Coastal Fencing Solutions, including emails, telephone enquiries, text messages and online enquiries;
• information relating to quotations, invoices, payments, variations and completed works;
• information provided through our website, enquiry forms or other digital platforms; and
• other information reasonably necessary for us to provide our services or conduct our business.

Where reasonably practicable, you may make a general enquiry without providing all of your personal details. However, certain information will generally be required for us to prepare a quotation, attend a property, enter into an agreement or provide our services.

We generally collect personal information directly from you when you:

• contact us by telephone, email, text message or through our website;
• submit an enquiry or request a quotation;
• provide photographs, plans, measurements or project information;
• communicate with our staff;
• accept a quotation or engage us to perform work;
• make a payment; or
• otherwise interact with our business.

We may also receive personal information from another person where reasonably necessary for a project. This may include information supplied by a property owner, tenant, neighbour, builder, property manager, contractor or other person involved with the relevant works.

Our website and third-party services may also collect technical information such as IP addresses, browser information, device information, website activity and information collected through cookies or similar technologies.

We may collect, hold and use personal information for purposes including:

• responding to enquiries;
• preparing and providing quotations;
• arranging site inspections;
• scheduling and completing works;
• communicating with customers, property owners, neighbours, builders, suppliers and contractors where required for a project;
• ordering and coordinating materials;
• processing deposits, invoices and payments;
• administering warranties, rectification works and customer enquiries;
• maintaining business, accounting and project records;
• improving our services and business operations;
• operating and improving our website;
• marketing our services where permitted by law;
• complying with legal, regulatory, insurance and taxation requirements; and
• protecting our legitimate business interests and resolving disputes.

We will only use personal information for the purpose for which it was collected, a related purpose that would reasonably be expected, or another purpose permitted or required by law.

We may disclose personal information where reasonably necessary to operate our business or provide our services.

This may include disclosure to:

• our employees and authorised representatives;
• subcontractors and other trades involved in a project;
• material suppliers and manufacturers;
• accountants, bookkeepers and professional advisers;
• insurers;
• payment and financial service providers;
• IT, website, communications and software service providers;
• debt collection or legal service providers where reasonably necessary; and
• government authorities, regulators or other parties where required or authorised by law.

We do not sell personal information as part of our ordinary business activities.

Our website may use cookies and similar technologies to help the website operate, understand how visitors use the website, measure advertising performance and improve our services.

These technologies may collect information such as your IP address, device type, browser, pages visited, referring website and interactions with our website.

Some information may be collected or processed by third-party analytics, advertising, website or technology providers in accordance with their own privacy practices.

You can generally control or disable cookies through your browser settings, although doing so may affect the functionality of some websites.

We may hold personal information electronically and, where necessary, in physical records.

We take reasonable steps appropriate to our business to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be stored using reputable third-party software, cloud storage and business service providers.

No electronic transmission or storage system can be guaranteed to be completely secure. Where we no longer require personal information and are not required by law to retain it, we will take reasonable steps to destroy or de-identify it where appropriate.

Some of the third-party technology, cloud, software, analytics or service providers used by Coastal Fencing Solutions may store or process information using infrastructure located outside Australia.

The countries in which information may be processed can depend on the particular service provider and its infrastructure arrangements.

Where applicable, we take reasonable steps to use reputable service providers and manage personal information consistently with our applicable privacy obligations.

You may contact us if you would like to request access to personal information we hold about you or believe that information we hold is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access to or changing personal information.

In some circumstances, access may be restricted or refused where permitted or required by law. If this occurs, we will explain the reason where appropriate.

If you have a question or concern about how Coastal Fencing Solutions has handled your personal information, please contact us using the details below.

We will review your enquiry or complaint and aim to respond within a reasonable period.

If applicable, you may also have the right to make a complaint to the Office of the Australian Information Commissioner.

Our website may contain links to websites or services operated by third parties.

Coastal Fencing Solutions is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any third-party website or service you use.

We may update this Privacy Policy from time to time to reflect changes to our business, technology, legal obligations or information-handling practices.

The current version will be published on our website and will state the date it was last updated.